Contact support
Most customers find that the quickest and simplest way to get the help they need is by visiting our Tech Knowledge Hub. It contains guidance, troubleshooting steps and answers to many common questions.
If you still require assistance, the most effective way to contact us is by submitting a support ticket using the form below. Providing as much detail as possible about your query — including product information, installation details and any error messages — will help us direct your request to the appropriate team and ensure a faster response.
Thank you.
Still need to speak to someone?
Our award-winning customer support team are here to help.
Please note that call waiting times may be longer during busy periods.
Calls may be recorded for training and quality assurance purposes.
customerservices@puredrive-energy.co.uk
+44 (0) 1386 577 845